Privacy Policy — John W Faust Inc, dba Electro Freeze of the Carolinas

Last updated: July 9, 2026

This website (www.electrofreezecarolinas.com) and our customer service portal (www.efserviceconnect.com) are owned and operated by John W Faust Inc, doing business as Electro Freeze of the Carolinas.

INFORMATION WE COLLECT

We collect information you provide when you contact us or request equipment service, a repair, or a sales or parts quote — including your name, business name, phone number, email address, service location, and equipment details. We use this information solely to provide equipment sales, service, technical support, and parts.

MOBILE INFORMATION AND TEXT MESSAGING

If you opt in to our SMS program, we collect your mobile phone number and consent record solely to send transactional service notifications (quote links, appointment confirmations, technician en-route/ETA alerts, and job-completion notices). No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; text messaging originator opt-in data and consent will not be shared with any third parties. You can opt out of text messages at any time by replying STOP, or reply HELP for help. Our SMS opt-in form and full program disclosure are on our customer portal at www.efserviceconnect.com/sms-signup and www.efserviceconnect.com/sms-optin.

DATA SHARING

We do not sell your personal data. We may share machine and service data with the equipment manufacturer exclusively for warranty validation, factory support, or equipment registration.

QUESTIONS

Call us at 803-356-8229.